Please read our statement on upgrading college-owned and personal computers to Microsoft Windows 11.

Request Help

Start here to view available service offerings, report problems, ask questions, and submit your own IT Service Desk request.

View Ticket Status

If you have already submitted an IT Service Desk request, you may check your request status, view and add notes, and close your request.

Find Answers

Are you looking for an answer or solution? Start here! View our knowledge base to find answers to common problems.

System Status

If you are having trouble with connecting to a service or having issues with accessing resources, view the system status for any reported or known problems.

Welcome to the IT Service Desk

The IT Service Desk is the central location for all IT-related and Classroom Support and Questions. If you are looking for an answer to a problem, check out our knowledge base. Here you will find many answers to some of the common questions we receive at the IT Service Desk!

Contact Us


Phone: (207) 786-8222


Email: helpdesk@bates.edu


48 Campus Avenue, Lewiston, ME 04240

IT Service Desk Hours


Professional Staff
Sunday Closed
Monday - Friday 8:00 am - 5:00 pm
Saturday Closed

Student Staff
Sunday 10:00 am - 1:00 am (+1)
Monday - Thursday 8:30 am - 1:00 am (+1)
Friday 8:30 am - 8:30 pm
Saturday 10:00 am - 8:00 pm