How do I update my SmartPhone or Device in my Bates Duo Multi-Factor Authentication account?


As part of updating a SmartPhone (iOS/Android) or Device to your Bates Duo Multi-Factor account, you must be able to sign in and authenticate to access your Duo Multi-Factor Authentication settings. If you do not have a way to authenticate (Send Me a Push to your old SmartPhone or device, initiate a Call Me to your old SmartPhone or device or Enter a Passcode), don't hesitate to get in touch with the IT Service Desk so they may generate a one-time-use passcode for you to authenticate to change your settings.

Step 1:

  • Access your Bates Duo Multi-Factor Authentication account.
    • You may need to access your Bates email or Banner for the Bates Duo Multi-Factor Authentication login window to appear.
    • You may also open a web browser incognito/private session and access your Bates Gmail.
  • Click on the My Settings & Devices link.

Step 2:

  • When you click on the My Settings & Devices link, you will be prompted to authenticate.
    • Click on one of the following options to authenticate.
      • Send Me a Push
      • Call Me
      • Enter a Passcode
    • If your phone number hasn't changed and you have the Call Me option set up, you can use that option to authenticate. 
    • If you do not have your old SmartPhone or device, don't hesitate to contact the IT Service Desk for a bypass code.

Step 3:

  • Click on the Device Options button to the right of the SmartPhone or device you want to update.

Step 4:

  • Click on the Reactivate Duo Mobile button.

Step 5:

  • Select the type of device you are updating.
  • Click on the Continue button.


Step 6:

  • If you do not have the Duo Mobile App installed on your new SmartPhone or device, please download and install the App.
    • If you have an iPhone, please visit the App Store and search for Duo Mobile.
    • If you have an Android Phone, please visit the Google Play Store and search for Duo Mobile.
  • Once you have downloaded and installed the App, click on the, I have Duo Mobile Installed button.

Step 7:

  • From your new SmartPhone or device.
    • Open Duo Mobile.
    • Tap the "+" button.
    • Scan the QR Code using your SmartPhone or device's camera.
  • Click on the Continue button.

Step 8:

  • Scroll down and click on the Back to Login button.

Step 9:

  • Login to Duo Multi-Factor Authentication with your new SmartPhone or device.



Article ID: 513
Mon 1/3/22 12:19 PM
Mon 1/3/22 4:09 PM