Note: This Knowledge Base Article is for the Old Duo Prompt. Use this Knowledge Base Article for the New Duo Prompt.
As part of adding a new SmartPhone (iOS/Android) or Device to your Bates Duo Multi-Factor Authentication account, you must be able to sign in and authenticate to access your Duo Multi-Factor Authentication settings. If you do not have a way to authenticate (Send Me a Push to your old SmartPhone or device, initiate a Call Me to your old SmartPhone or device, or Enter a Passcode), don't hesitate to get in touch with the IT Service Desk so they may generate a one-time-use passcode for you to authenticate to change your settings.
Step 1:
- Access your Bates Duo Multi-Factor Authentication account.
- You may need to access your Bates email or Banner for the Bates Duo Multi-Factor Authentication login window to appear.
- You may also open a web browser incognito/private session and access your Bates Gmail.
- Click on the Add a new device link.
Step 2:
- When you click on the Add a new device link, you will be prompted to authenticate.
- Click on one of the following options to authenticate -
- Send Me a Push
- Call Me
- Enter a Passcode
- If your phone number hasn't changed and you have the Call Me option set up, you can use that option to authenticate.
- If you do not have your old SmartPhone or device, don't hesitate to contact the IT Service Desk for a bypass code.
Step 3:
- Click on the type of device you are adding.
- Click on the Continue button.
Step 4:
- Type in your mobile phone number.
- Place a checkmark in the checkbox to confirm the mobile phone number you typed.
- Click on the Continue button.
Step 5:
- Select the type of device you are updating.
- Click on the Continue button.
Step 6:
- If you do not have the Duo Mobile App installed on your new SmartPhone or device, please download and install the App.
- If you have an iPhone, please visit the App Store and search for Duo Mobile.
- If you have an Android Phone, please visit the Google Play Store and search for Duo Mobile.
- Once you have downloaded and installed the App, click on the, I have Duo Mobile Installed button.
Step 7:
- From your new SmartPhone or device.
- Open Duo Mobile.
- Tap the "+" button.
- Scan the QR Code using your SmartPhone or device's camera.
- Click on the Continue button.
Step 8:
- Scroll down and click on the Continue to Login button.
Step 9:
- Login to Duo Multi-Factor Authentication with your new SmartPhone or device.
