Zoom Phone Resources

The following is a curated list of resources to get you started with using Zoom Phone.

Zoom Phone Support - Everything Zoom Phone!

• Zoom Phone System Support

Quick Start Guide - Just the Basics

• Quick Start Guide for Using Zoom Phone

Basic

• Using Call Park
• Transferring Calls
• Zoom Phone FAQs
• Viewing Call History
• Testing Device Audio
• Using In-Call Controls
• Making and Receiving Calls
• Managing Voicemail Messages
• Getting Started with Zoom Phone
• Checking Voicemail Over the Phone

Advanced

• Using SMS
• Using Call Flip
• Caller ID FAQs
• Caller Verified Icon
• Inbound Call Notifications
• Setting up Call Delegation
• Settings and Configuration for Zoom Phone
• Customizing Audio Greetings and Hold Music
• Managing Emergency Location and Addresses
• Switching between or Merging a Call and Meeting
• Changing Phone Settings (Bates Zoom Web Portal)
• Changing Phone Settings (Zoom Client for Meetings)

Self-Paced Computer-Based Training

Zoom Learning Center*

• Recommended Courses & E-Learning
  • Welcome to Zoom Phone
  • Getting Started with Zoom (4 Courses)
  • Audio Settings and Basic In-Call Options
  • Initial Zoom Phone Account Configuration
  • Setup & Navigate Your Zoom Phone Account

*When signing in to the Zoom Learning Center, remember to use the Single Sign-On (SSO) Option to sign in with your Bates account.