Services A-Z (48)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Activation/Deactivation

Ask for an account to be enabled/disabled.

Account or Password Issues

Use this service to report issues with accounts access, or problems with password (other than forgotten or lost password). This service can also be used to request an account be activated or de-activated.

Add a Line

Administrative Application Support

After Hours Emergency

This service can be used when there is a technical emergency while the service desk professional staff are not working. This service will notify several members of the IT staff that the ticket has been entered. Therefore, please only use this service for a genuine emergency. The service desk staff will review your request and make a decision as to whether to call in staff support.

AP Problem

Use this form to report any issues with wireless access points.

Ask for support

For fastest and most efficient service, use the categories above to find the request type that best fits your need. However, you can also use this link if you have a question that is not covered by the categories above, or, you are not sure which one it fits in.

B

Banner BDM Access

Use this form to request a user have access to Banner Document Management

Banner BDM Support

Banner Permission Change

Request for permission to access specific data in Banner

Banner Specific Support

C

Cable TV

Class Capture/Recording Questions and Support

Clear Pass Issues

D

Delegated Account

Request a new delegated account or access to a current account.

Digital Signage

E

Email and Network Password Reset

You have the ability to reset your own password, using the Password Manager. If you have forgotten your password, you can use this form to request it be reset.

G

Garnet Gateway PIN Reset

Request the helpdesk reset your Garnet Gateway PIN.

Google Groups

Ask for help with, or changes to a Google Group.

H

Hampton Inn Network Request

For use by the students who live in the Hampton Inn.

Hardware Add/Move/Change

Use this service to request that computers, monitors or other technology equipment gets moved.

Hardware and/or Peripherals Request

ILS is the central point for purchasing all hardware for the College. ILS provides employees with a laptop, monitor, keyboard, mouse and docking station. Requests for extra equipment will be paid for by departmental or grant funds.

Hardware Problem

Support for hardware problems with computers.

L

Loaner Computer

It loans computers to faculty and staff when they are working on repairing that person's college issued computer. In special circumstances loaners can be made available for other purposes, and to students.

Lyceum Support

M

Microsoft Office - Personal Use

This service allows you to request Microsoft Office for personal use.

N

Network Incident/Issues

New Employee

Request equipment and access for new employees

O

Operating System - Macintosh

Use this form to enter a ticket to report a problem with the Macintosh operating system.

Operating System - Windows

Use this form to report problems with general Windows operating system issues.

P

PaperCat - Student Printers

Use this form to report problems with the publicly available student printers.

PaperCat Installation

Assistance with installing a PaperCat printer.

Personal Device Support

IT provides very limited services for personally owned devices. IT will not repair hardware on a personal device or install new operating systems. It is highly recommended that personal devices be serviced by the company they were purchased from. We will help install college printers, get devices on the college network and advise on how to install college licensed software, if it can be installed on a personal device.

Phone Move/Add/Change

Phone or Voicemail Programming

Printer Move

Request that a campus printer be moved.

Printer Problem

Report a problem with a campus printer

R

Report a Problem

For fastest and most efficient service, use the categories above to find the request type that best fits your need. However, you can also use this link if you have a question that is not covered by the categories above, or, you are not sure which one it fits in.

Request Classroom Support

S

Shared Drive Access

Request access to a shared network drive.

Software Purchase

This service allows clients to request ILS to purchase software that is not already licensed.

Software Support

Support for college owned and ILS supported software.

T

Telephone Move

Request to move an extension to another office.

U

URL Exception for Firewall

Our firewall blocks websites that have been reported as malicious. If you think a website is being erroneously blocked, you can ask for an exception using this form.

W

Wiring Request

Use this service to request that new wiring work get done in an office.

Z

Zoom Support

Ask questions about how to use zoom, or how to access Zoom advanced features.