Faculty and Staff, are you looking for assistance with Scanning to Email, Scanning to Google Workspace Drive, or making Copies from the PaperCat Multi-Function Devices? We have prepared a series of knowledge articles and videos to assist you with these options.

The Bates College IT Service Desk website has been redesigned from the ground up! You can now submit and check in on your own service request, search our FAQs to find answers to common problems, and check for system outages.

Request Help

Start here to view available service offerings, report problems, ask questions, and submit your own IT Service Desk request.

View Ticket Status

If you have already submitted an IT Service Desk request, you may check your request status, view and add notes, and close your request.

Find Answers

Are you looking for an answer or solution? Start here! View our knowledge base to find answers to common problems.

System Status

If you are having trouble with connecting to a service or having issues with accessing resources, view the system status to for any reported or known problems.

Welcome to the IT Service Desk

The IT Service Desk is the central location for all IT-related and Classroom Support and Questions. If you are looking for an answer to a problem, check out our knowledge base. Here you will find many answers to some of the common questions we receive at the IT Service Desk!

Contact Us


Phone: (207) 786-8222


Email: helpdesk@bates.edu


48 Campus Avenue, Lewiston, ME 04240

IT Service Desk Hours


Professional Staff
Sunday Closed
Monday - Friday 8:00 am - 5:00 pm
Saturday Closed

Student Staff
Sunday 10:00 am - 1:00 am (+1)
Monday - Thursday 8:30 am - 1:00 am (+1)
Friday 8:30 am - 8:30 pm
Saturday 10:00 am - 8:00 pm