Knowledge Base

Categories (11)

First Year Student Resources

As a First-Year Student at Bates, all the information you need to know about Technology at Bates is available on the Bates College IT Service Desk website.
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New Employee Resources

Hardware/Office Moves, Change Requests, New to Bates, Printing, File Saving.
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WiFi and Networking

How to connect your device to the Bates Network, including gaming devices and guest access. Access and Authentication, Password/PIN Resets…
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Email & Collaboration

Answers to Bates Specific G Suite Questions (Gmail, Calendar, Groups, Drive), Course Lists…
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Software

Experiencing a Problem with Bates Supported Software, Installing Printers, Accessing Departmental Storage, Banner, Garnet Gateway…
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Hardware

The content for this section is currently being developed. We hope to have it available soon.
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Phones & Conferencing

Setting up Voicemail, Setting Up Call Forwarding, Video and Audio Conferencing, Cell Phones, Visiting Other Countries/International.
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Classroom Technology

Classroom Technology, Zoom Conference Room, Classroom Capture, Where to do something?, Connections for Projection…
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Cyber Security

Learn to be a Cyber aware Bobcat, and do your part to keep your stuff safe and secure.
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Printing

Everything you need to know about printing at Bates, including Student, Faculty, and Staff printing.
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Lyceum

Tutorials for using the Lyceum learning management system
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Articles (3)

Getting Started with Google Gemini AI

Bates College staff can utilize Gemini, Google's conversational AI tool integrated into their Bates Google Workspace accounts, to enhance productivity and efficiency. By using simple, natural language prompts, staff can leverage Gemini for various tasks such as drafting professional emails, summarizing meeting notes, creating outlines, and brainstorming ideas. Furthermore, Gemini serves as a powerful search tool within Google Workspace, enabling users to efficiently locate information.

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Standard Software Applications Installed on Your Office Computer

List of standard software applications installed on office computers.