Knowledge Base

Categories (11)

First Year Student Resources

As a First-Year Student at Bates, all the information you need to know about Technology at Bates is available on the Bates College IT Service Desk website.
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New Employee Resources

Hardware/Office Moves, Change Requests, New to Bates, Printing, File Saving.
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WiFi and Networking

How to connect your device to the Bates Network, including gaming devices and guest access. Access and Authentication, Password/PIN Resets…
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Email & Collaboration

Answers to Bates Specific G Suite Questions (Gmail, Calendar, Groups, Drive), Course Lists…
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Software

Experiencing a Problem with Bates Supported Software, Installing Printers, Accessing Departmental Storage, Banner, Garnet Gateway…
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Hardware

The content for this section is currently being developed. We hope to have it available soon.
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Phones & Conferencing

Setting up Voicemail, Setting Up Call Forwarding, Video and Audio Conferencing, Cell Phones, Visiting Other Countries/International.
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Classroom Technology

Classroom Technology, Zoom Conference Room, Classroom Capture, Where to do something?, Connections for Projection…
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Cyber Security

Learn to be a Cyber aware Bobcat, and do your part to keep your stuff safe and secure.
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Printing

Everything you need to know about printing at Bates, including Student, Faculty, and Staff printing.
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Lyceum

Tutorials for using the Lyceum learning management system
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Articles (5)

How do I resubscribe to ConnectEd, Bates' Emergency Contact System?

I forgot my Garnet Gateway User ID. How do I retrieve it?

Instructions on how to retrieve your Garnet Gateway User ID.

Information for Graduated Seniors - Class of 2022

Real Time Computer Utilization in Public Computer Labs

If you are interested in seeing how busy a computer lab is, click on the link for that lab, and it will show you which computers are free/busy.

What are the standard software applications installed on my office computer?

List of standard software applications installed on office computers.