Service Catalog

Categories (8)

Accounts, Password and Access

ILS provides access to several different services and applications. Click here to request password and PIN resets, and access to files, folders and other services.
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Printing, Copying and Scanning

Questions about installing and using PaperCat Printing and campus MFPs (Multi Function Printers)
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Hardware and Software

Laptop and Desktop computers, Printing, Mobile Devices, Keyboards, Mice, Software and more.
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Email and Calendar

All services related to email messaging (send/receive, configuration) and calendars including personal calendars, shared and department calendars and the Campus calendar.
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Communication and Collaboration

Services for telephones, telephony hardware, Zoom and other communication tools.
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WiFi and Networking

How to connect your device to the Bates Network, including gaming devices and guest access. Access and Authentication, Password/PIN Resets…
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Classroom Technologies and Audio Visual

Support for all Audio/Visual systems on campus, including those in classrooms and meeting spaces. Support for digital signage.
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Administrative Application Support

Information for support of the wide range of administrative applications (Banner, Argos, etc)
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Services (3)

After Hours Emergency

This service can be used when there is a technical emergency while the service desk professional staff are not working. This service will notify several members of the IT staff that the ticket has been entered. Therefore, please only use this service for a genuine emergency. The service desk staff will review your request and make a decision as to whether to call in staff support.

Ask for support

For fastest and most efficient service, use the categories above to find the request type that best fits your need. However, you can also use this link if you have a question that is not covered by the categories above, or, you are not sure which one it fits in.

Report a Problem

For fastest and most efficient service, use the categories above to find the request type that best fits your need. However, you can also use this link if you have a question that is not covered by the categories above, or, you are not sure which one it fits in.