Request Help

Need assistance? Start here to view available service offerings and submit your own IT Service Desk request.

View Ticket Status

If you have already submitted an IT Service Desk request, you may check your ticket status, view and add notes, and close your ticket.

Find Answers

Are you looking for an answer or solution? Start here first! View our knowledge base to find answers to common problems.

System Status

If you are having trouble connecting to a service or having issues accessing other resources, view the system status to view any reported or known problems.

Welcome to the IT Service Desk

The IT Help Desk is the central location for all IT-related and Classroom Support and Questions. If you are looking for an answer to a problem, check out our knowledge base. Here you will find many answers to some of the common questions we receive at the IT Help Desk!

Contact Us


Phone: (207) 786-8222


Email: helpdesk@bates.edu


48 Campus Avenue, Lewiston, ME 04240

IT Service Desk Hours


IT Service Desk
Sunday 10:00 am - 3:00 pm
Monday - Thursday 8:00 am - 11:00 pm
Friday 8:00 am - 5:00 pm
Saturday 10:00 am - 5:00 pm

Classroom Technologies
Monday - Thursday 7:00 am - 5:00 pm