Forgot your Garnet Gateway PIN

If you forgot your Garnet Gateway PIN, you have two options available.

Option 1:

   Step 1:

• Access the Garnet Gateway sign in web page.
  • https://www.bates.edu/garnet-gateway/

 Step 2:

• In the sign in box, enter your Garnet Gateway User ID.
  • Your Garnet Gateway User ID can be found on your Bates ID and starts with "0000," "0010," or "0011.' 

• Click on the Forgot PIN button.

 Step 3:

• Answer your Security Question, and click on the Submit Answer button.

 Step 4:

• If you have answered your security question correctly, you will be prompted to reset your PIN.

 Step 4A:

• Once you have successfully reset your PIN and logged into the Garnet Gateway, please update your Security Question.
  • Click on the Account & Access header.

 Step 4B:

• Under the Security section, click on Garnet Gateway.

 Step 4C:

• Click on the Change Security Question button.

Step 4D:

• Enter your Garnet Gateway PIN, select a Question from the drop-down list, provide your Answer, and then click on the Submit button.

Option 2:

• If you do not know the answer to your Security Question, you must contact the Bates College IT Service Desk at (207) 786-8222. A member of the IT Service Desk team must speak with the account owner to verify identity information.