The following is a list of various Zoom Phone training opportunities, including scheduled hands-on workshops, Zoom webinars, previously recorded Zoom webinars, self-paced resources, and users guides.
Note: If you are unable to attend a Zoom Webinar/Meeting, please visit this webpage to view Previously Recorded Webinars/Meetings.
Hands-On with Zoom Phone - Workshop (Comprehensive, 90 Minutes, In-Person) - Recommended!
After completing this Zoom Phone Hands-On Workshop, you will walk away with having your Zoom Phone account entirely configured, customized, and ready for use on Wednesday, May 11, 2022.
During our time together, the following topics will be covered:
- Activation of your Zoom Phone Account
- Overview of the Zoom Phone Interface
- Setup and Customize your Zoom Settings in the Bates Zoom Web Portal
- Setup and Customize your Zoom Settings in the Zoom Client for Meetings
- Adjust your Microphone and Speaker Settings for Optimal Call Quality
- Set your Personal Ringtone
- Learn How to Set Do Not Disturb (DND) and Availability Status
- Set up your Call Schedule (Business Hours, Closed Hours & Holiday/Vacation Hours)
- Configure Call Handling
- Setup and Access Voicemail
- Practice Placing and Receiving Calls
- Learn How to Block Calls and Manage your Block List
- Learn How to Mask your Caller ID
- Learn How to Place Calls On Hold & How to Park a Call
- Transfer a Zoom Phone Call to a Zoom Meeting (Conference Call)
- Transfer a Telephone Call to Another Individual (Warm, Blind, Voicemail)
- Send an SMS/Text Message
- Learn about Resources and Support for a Successful Zoom Phone Experience!
Headsets will be provided with disposable ear and microphone covers and sanitized after each use. You are also welcome to bring your own USB-connected headset. Bluetooth Devices will Not be Supported.
Current COVID-19 protocols will be followed based on college guidelines. Wearing a mask during this workshop is highly encouraged.
Prerequisites:
- Knowledge of your Bates Username, Password, and Duo
- Download and Installation of the Zoom Client for Meetings
- An open mind and ready to learn!
Registration is Required*:
- Wednesday, April 20, 2022 | 10:00 am to 11:30 am | Pettengill Hall, RM 329 (Registration Closed)
- Friday, April 29, 2022 | 9:00 am to 10:30 am | Pettengill Hall, RM 329 (Registration Closed)
- Wednesday, May 4, 2022 | 3:00 pm to 4:30 pm | Pettengill Hall, RM 329 (Registration Closed)
- Tuesday, May 10, 2022 | 10:00 am to 11:30 am | Pettengill Hall, RM 329 (Registration Closed)
- Thursday, May 12, 2022 | 3:00 pm to 4:30 pm | Pettengill Hall, RM 329 (Registration Closed)
- Friday, May 13, 2022 | 9:30 am to 11:00 am | Pettengill Hall, RM 329 (Registration Closed)
- Tuesday, May 17, 2022 | 10:30 am to 12:00 pm | Pettengill Hall, RM 329 (Registration Closed)
*Each Workshop is Limited to 15 Individuals.
*Due to the nature and setup of these workshops, walk-ins, unfortunately, cannot be accommodated.
Hands-On with Zoom Phone - Webinar/Meeting (Comprehensive, 75 Minutes)
After completing this Zoom Phone hands-on webinar/meeting, you will walk away with having your Zoom Phone account configured, customized, and ready for use on Wednesday, May 11, 2022.
During our time together, the following topics will be covered:
- Activation of your Zoom Phone Account
- Overview of the Zoom Phone Interface
- Setup and Customize your Zoom Settings in the Bates Zoom Web Portal
- Setup and Customize your Zoom Settings in the Zoom Client for Meetings
- Review How to Adjust your Microphone and Speaker Settings for Optimal Call Quality
- Learn How to Set Do Not Disturb (DND) and Availability Status
- Set your Personal Ringtone
- Set up your Call Schedule (Business Hours, Closed Hours & Holiday/Vacation Hours)
- Configure Call Handling
- Setup and Access Voicemail
- Review Blocking Calls and Manage your Block List
- Learn about Active Call Options
- Practice Placing and Receiving Calls (Time Permitting)
- Send an SMS/Text Message (Time Permitting)
- Learn about Resources and Support for a Successful Zoom Phone Experience!
Prerequisites:
- Knowledge of your Bates Username, Password, and Duo
- Download and Installation of the Zoom Client for Meetings
- An open mind and ready to learn!
Registration is Required*:
- Thursday, April 21, 2022 | 1:00 pm to 2:15 pm | Virtual (Registration Closed)
- Wednesday, April 27, 2022 | 10:30 am to 11:45 am | Virtual (Registration Closed)
- Tuesday, May 3, 2022 | 1:00 pm to 2:15 pm | Virtual (Registration Closed)
- Thursday, May 12, 2022 | 10:00 am to 11:15 am | Virtual (Registration Closed)
- Wednesday, May 18, 2022 | 10:30 am to 11:45 am | Virtual (Registration Closed)
*Each Webinar/Meeting is Limited to 24 Individuals.
Welcome to Zoom Phone - Webinar/Meeting (Express, 60 Minutes)
After completing this Zoom Phone webinar/meeting, you will have the knowledge of how to set up your Zoom Phone account and prepare for the May 11, 2022 changeover.
During our time together, the following topics will be covered:
- Activation of your Zoom Phone Account
- Overview of the Zoom Phone Interface
- Review your Zoom Settings in the Bates Zoom Web Portal
- Review your Zoom Settings in the Zoom Client for Meetings
- Learn How to Adjust your Microphone and Speaker Settings for Optimal Call Quality
- Learn How to Set Do Not Disturb (DND) and Availability Status
- Review your Call Schedule (Business Hours, Closed Hours & Holiday/Vacation Hours)
- Discuss Call Handling
- Review How to Access Voicemail
- Review Blocking Calls and Manage your Block List
- Review Placing Calls On Hold
- Review Transferring a Telephone Call to Another Individual (Warm, Blind, Voicemail)
- Learn How to Send an SMS/Text Message
- Learn about Resources and Support for a Successful Zoom Phone Experience!
Prerequisites:
- Knowledge of your Bates Username, Password, and Duo
- Download and Installation of the Zoom Client for Meetings
- An open mind and ready to learn!
Registration is Required*:
- Friday, April 22, 2022 | 11:00 am to 12:00 pm | Virtual (Registration Closed)
- Tuesday, April 26, 2022 | 1:00 pm to 2:00 pm | Virtual (Registration Closed)
- Friday, May 6, 2022 | 11:00 am to 12:00 pm | Virtual (Canceled)
- Monday, May 9, 2022 | 10:00 am to 11:00 am | Virtual (Registration Closed)
- Thursday, May 12, 2022 | 1:00 pm to 2:00 pm | Virtual (Registration Closed)
- Thursday, May 19, 2022 | 1:00 pm to 2:00 pm | Virtual (Canceled)
- *Each Webinar/Meeting is Limited to 24 Individuals.
Zoom Phone Drop-In Sessions (Q&A/Demonstrations) - Webinar/Meeting
Drop-in at any time during the dates and times below to ask your question(s) about Zoom Phone or to see a Demonstration of a Zoom Phone Feature or Option.
- Wednesday, May 4, 2022, from 9:00 am to 12:00 pm
- Friday, May 6, 2022, from 1:00 pm to 4:00 pm
- Friday, May 13, 2022, from 1:00 pm to 4:00 pm
Welcome to the Zoom Learning Center - Webinar/Meeting
Join me in exploring The Zoom Learning Center and learn how to enroll in the Getting Started with Zoom Phone Learning Plan to begin your self-paced learning opportunity.
Registration is Required*:
- Thursday, April 21, 2022 | 11:00 am to 11:30 am | Virtual
- Thursday, April 28, 2022 | 1:30 pm to 2:00 pm | Virtual
- Thursday, May 5, 2022 | 10:30 am to 11:00 am | Virtual (Canceled)
- Monday, May 9, 2022 | 11:30 am to 12:00 pm | Virtual (Canceled)
- Thursday, May 12, 2022 | 2:30 pm to 3:00 pm | Virtual (Canceled)
- *Each Webinar/Meeting is Limited to 24 Individuals.
Previously Recorded Zoom Phone Webinars & Meetings
Self-Paced Learning Resources
The Zoom Learning Center*
*When signing in to the Zoom Learning Center, remember to use the Single Sign-On (SSO) Option to sign in with your Bates account.
Zoom Users Guides
Additional Resources - Basic Features
Additional Resources - Advanced Features