The following is a list of various Zoom Phone training opportunities, including scheduled hands-on workshops, Zoom webinars, self-paced resources, and user guides.
Zoom Phone Q&A Webinar - Ask the Experts - Highly Recommended and Encouraged!
During this one-hour virtual webinar event, our experts will provide you with an update on Zoom Phone since our May 2022 launch! Then we turn it over to you! You will have the opportunity to ask your questions about Zoom Phone from our panel of experts.
Panel of Experts:
- Lee Desiderio, Instructional Support Manager, Information & Library Services
- Ryan Odom, Network Infrastructure Project Manager, Information & Library Services
- David Russell, Director of Network and Infrastructure Services, Information & Library Services
- Kenney Russell, Telecommunications Administrator, Information & Library Services
Registration is Required*:
- Tuesday, September 20, 2022 | 2:00 pm to 3:00 pm | Registration Closed
Hands-On with Zoom Phone - Workshop (Comprehensive, 90 Minutes, In-Person) - Highly Recommended!
After completing this Zoom Phone Hands-On Workshop, you will walk away knowing more about Zoom Phone, and if you are new to Zoom Phone, your account will be entirely configured, customized, and ready for use!
During our time together, the following topics will be covered:
- Overview of the Zoom Phone Interface
- Setup and Customize your Zoom Settings in the Bates Zoom Web Portal
- Setup and Customize your Zoom Settings in the Zoom Client for Meetings
- Adjust your Microphone and Speaker Settings for Optimal Call Quality
- Set your Personal Ringtone
- Learn How to Set Do Not Disturb (DND) and Availability Status
- Set up your Call Schedule (Business Hours, Closed Hours & Holiday/Vacation Hours)
- Configure Call Handling
- Setup and Access Voicemail
- Practice Placing and Receiving Calls
- Learn How to Block Calls and Manage your Block List
- Learn How to Mask your Caller ID
- Learn How to Place Calls On Hold & How to Park a Call
- Transfer a Zoom Phone Call to a Zoom Meeting (Conference Call)
- Transfer a Telephone Call to Another Individual (Warm, Blind, Voicemail)
- Send an SMS/Text Message
- Learn about Resources and Support for a Successful Zoom Phone Experience!
Prerequisites:
- Knowledge of your Bates Username, Password, and Duo
- Download and Installation of the Zoom Client for Meetings
- An open mind and ready to learn!
Registration is Required*:
- Friday, September 9, 2022 | 10:00 am to 11:30 am | Registration Closed
- Thursday, September 22, 2022 | 1:00 pm to 2:30 pm | Pettengill Hall, RM 329 | Registration Closed
Notes:
- Some Headsets will be provided with disposable ear and microphone covers and sanitized after each use. You are also welcome to bring your own USB-connected headset. Bluetooth Devices will Not be Supported.
- Each Workshop is Limited to 20 Individuals.
- Due to the nature and setup of these workshops, walk-ins, unfortunately, cannot be accommodated.
- Individuals who have laptops are strongly encouraged to bring them to the workshop!
- Current COVID-19 protocols will be followed based on college guidelines.
Welcome to Zoom Phone - Webinar/Meeting (Express, 60 Minutes, Virtual)
After completing this Zoom Phone webinar/meeting, you will have the knowledge of how to set up your Zoom Phone account.
During our time together, the following topics will be covered:
- Overview of the Zoom Phone Interface
- Review your Zoom Settings in the Bates Zoom Web Portal
- Review your Zoom Settings in the Zoom Client for Meetings
- Learn How to Adjust your Microphone and Speaker Settings for Optimal Call Quality
- Learn How to Set Do Not Disturb (DND) and Availability Status
- Review your Call Schedule (Business Hours, Closed Hours & Holiday/Vacation Hours)
- Discuss Call Handling
- Review How to Access Voicemail
- Review Blocking Calls and Manage your Block List
- Review Placing Calls On Hold
- Review Transferring a Telephone Call to Another Individual (Warm, Blind, Voicemail)
- Learn How to Send an SMS/Text Message
- Learn about Resources and Support for a Successful Zoom Phone Experience!
Prerequisites:
- Knowledge of your Bates Username, Password, and Duo
- Download and Installation of the Zoom Client for Meetings
- An open mind and ready to learn!
Registration is Required*:
- Tuesday, October 11, 2022 | 10:00 am to 11:00 am | Virtual | Register
*Each Webinar/Meeting is Limited to 24 Individuals.
Zoom Phone Drop-In Sessions (Q&A/Demonstrations) - Webinar/Meeting
Drop in at any time during the dates and times below to ask your question(s) about Zoom Phone or to see a Demonstration of a Zoom Phone Feature or Option.
- Friday, September 9, 2022 | 1:00 pm to 4:00 pm
- Friday, September 16, 2022 | 1:00 pm to 4:00 pm
- Friday, September 23, 2022 | 1:00 pm to 4:00 pm | Virtual
- Friday, September 30, 2022 | 1:00 pm to 4:00 pm | Virtual
Self-Paced Learning Resources
The Zoom Learning Center*
*When signing in to the Zoom Learning Center, remember to use the Single Sign-On (SSO) Option to sign in with your Bates account.
Zoom Users Guides
Additional Resources - Basic Features
Additional Resources - Advanced Features