Setting Up your Zoom Holiday Hours

Notes:

Setting up your Zoom Holiday Hours is similar to adding a Vacation Responder in your Bates Gmail account, where you set up a start and end date and your away greeting/message.

Step 1: Accessing your Voicemail Settings

• From a web browser, access the Bates Zoom Communications Hub at https://bates.zoom.us/
  • The Google Chrome web browser is recommended
• Click on the Sign in button

• Sign in using your Bates Credentials and Duo Two-Factor Authentication

Step 2: Setup your Holiday Hours

• In the left margin, click on Phone (located under the Personal section)

• Under the Settings tab, Scroll down to the Call Handling section
• Look for Holiday Hours/Holiday List & Call Handling
• Click on the Manage link

• Click on the Add button
  • Name your Holiday Hours (Winter Break, Holiday Break, etc.)
  • Select your From (Start) Date and Time (the default start time is 12:00 am)
    • Click the OK button
  • Select your To (End) Date and Time (the default start time is 12:00 am)
    • Click the OK button
• Click the Save button

Step 3: Create or Record your Greeting

• From the When a call is not answered section, select Forward to voicemail /videomail
• Under the Greeting & Leave instruction, click on the Edit drop-down menu

• Click on Add Audio

• From the Add Audio window, you may create a Text to Speech, Record by Computer, or Upload a Greeting/Message
• Text to Speech
  • Asset Name - Provide your Greeting with a name
  • Category - Select Voicemail Greeting
  • Language - Select American English
  • Voice - Select a Voice for your Greeting/Message 
    • Make sure to preview the voice you select before clicking on the Add button
  • Message to play - Type your Greeting/Message
  • Proofread or play your greeting before you click on the Add button. Make any updates or corrections
  • Click on the Add button

• Upload
  • Asset Name - Provide your Greeting/Message with a name
  • Category - Select Voicemail Greeting
  • Language - Select American English
  • Audio Upload - Click on the Upload button to add your audio
  • Click on the Add button

• Record by Computer
  • Asset Name - Provide your Greeting/Message with a name
  • Category - Select Voicemail Greeting
  • Language - Select American English
  • Record Audio - Click on the red Record button to begin your recording
    • Note: Your web browser may ask for access permission to your computer’s microphone; acknowledge the message to Allow
  • Play your Greeting/Message before you click on the Add button. 
  • Make any corrections by rerecording your Greeting/Message
  • Click on the Add button

Step 4: Sign out of the Bates Zoom Communications Hub

• Click on your Profile Icon (located at the top right of the window)
• Move your mouse below your name in the blank spot
• Click the Sign Out button

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