Notes:
Setting up your Zoom Holiday Hours is similar to adding a Vacation Responder in your Bates Gmail account, where you set up a start and end date and your away greeting/message.
Step 1: Accessing your Voicemail Settings
- From a web browser, access the Bates Zoom Communications Hub at https://bates.zoom.us/
- The Google Chrome web browser is recommended
- Click on the Sign in button
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=019eefa0-e891-45ed-8bed-e5b6d4188e71.png&beidInt=17)
- Sign in using your Bates Credentials and Duo Two-Factor Authentication
Step 2: Setup your Holiday Hours
- In the left margin, click on Phone (located under the Personal section)
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=a0ce612b-512b-4422-befb-eaf5b8a68c1c.png&beidInt=17)
- Under the Settings tab, Scroll down to the Call Handling section
- Look for Holiday Hours/Holiday List & Call Handling
- Click on the Manage link
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=d94395ac-a599-47c5-a8b4-b89d59521129.png&beidInt=17)
- Click on the Add button
- Name your Holiday Hours (Winter Break, Holiday Break, etc.)
- Select your From (Start) Date and Time (the default start time is 12:00 am)
- Select your To (End) Date and Time (the default start time is 12:00 am)
- Click the Save button
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=4516797e-90c7-4ec5-95cc-f10e85ca2b49.png&beidInt=17)
Step 3: Create or Record your Greeting
- From the When a call is not answered section, select Forward to voicemail /videomail
- Under the Greeting & Leave instruction, click on the Edit drop-down menu
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=09e6ff6c-e77f-4d5f-8f70-746e604fe866.png&beidInt=17)
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=8fd24651-87db-4aad-8a4c-b903da66485c.png&beidInt=17)
- From the Add Audio window, you may create a Text to Speech, Record by Computer, or Upload a Greeting/Message
- Text to Speech
- Asset Name - Provide your Greeting with a name
- Category - Select Voicemail Greeting
- Language - Select American English
- Voice - Select a Voice for your Greeting/Message
- Make sure to preview the voice you select before clicking on the Add button
- Message to play - Type your Greeting/Message
- Proofread or play your greeting before you click on the Add button. Make any updates or corrections
- Click on the Add button
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=e04c70a5-a4ce-4bd7-b4e8-b51e4a84b17a.png&beidInt=17)
- Upload
- Asset Name - Provide your Greeting/Message with a name
- Category - Select Voicemail Greeting
- Language - Select American English
- Audio Upload - Click on the Upload button to add your audio
- Click on the Add button
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=f8c9eed6-facc-47d2-9d39-becc6203eebc.png&beidInt=17)
- Record by Computer
- Asset Name - Provide your Greeting/Message with a name
- Category - Select Voicemail Greeting
- Language - Select American English
- Record Audio - Click on the red Record button to begin your recording
- Note: Your web browser may ask for access permission to your computer’s microphone; acknowledge the message to Allow
- Play your Greeting/Message before you click on the Add button.
- Make any corrections by rerecording your Greeting/Message
- Click on the Add button
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=c4eed5aa-d14a-48fd-99bc-5f0f0bc9b72b.png&beidInt=17)
Step 4: Sign out of the Bates Zoom Communications Hub
- Click on your Profile Icon (located at the top right of the window)
- Move your mouse below your name in the blank spot
- Click the Sign Out button