Setting Up your Zoom Holiday Hours

Notes:

Setting up your Zoom Holiday Hours is similar to adding a Vacation Responder in your Bates Gmail account, where you set up a start and end date and your away greeting/message.

Step 1: Accessing your Voicemail Settings

  • From a web browser, access the Bates Zoom Communications Hub at https://bates.zoom.us/
    • The Google Chrome web browser is recommended
  • Click on the Sign in button

  • Sign in using your Bates Credentials and Duo Two-Factor Authentication

 

Step 2: Setup your Holiday Hours

  • In the left margin, click on Phone (located under the Personal section)

  • Under the Settings tab, Scroll down to the Call Handling section
  • Look for Holiday Hours/Holiday List & Call Handling
  • Click on the Manage link

  • Click on the Add button
    • Name your Holiday Hours (Winter Break, Holiday Break, etc.)
    • Select your From (Start) Date and Time (the default start time is 12:00 am)
      • Click the OK button
    • Select your To (End) Date and Time (the default start time is 12:00 am)
      • Click the OK button
  • Click the Save button

Step 3: Create or Record your Greeting

  • From the When a call is not answered section, select Forward to voicemail /videomail
  • Under the Greeting & Leave instruction, click on the Edit drop-down menu

  • Click on Add Audio

  • From the Add Audio window, you may create a Text to Speech, Record by Computer, or Upload a Greeting/Message
  • Text to Speech
    • Asset Name - Provide your Greeting with a name
    • Category - Select Voicemail Greeting
    • Language - Select American English
    • Voice - Select a Voice for your Greeting/Message 
      • Make sure to preview the voice you select before clicking on the Add button
    • Message to play - Type your Greeting/Message
    • Proofread or play your greeting before you click on the Add button. Make any updates or corrections
    • Click on the Add button

  • Upload
    • Asset Name - Provide your Greeting/Message with a name
    • Category - Select Voicemail Greeting
    • Language - Select American English
    • Audio Upload - Click on the Upload button to add your audio
    • Click on the Add button

  • Record by Computer
    • Asset Name - Provide your Greeting/Message with a name
    • Category - Select Voicemail Greeting
    • Language - Select American English
    • Record Audio - Click on the red Record button to begin your recording
      • Note: Your web browser may ask for access permission to your computer’s microphone; acknowledge the message to Allow
    • Play your Greeting/Message before you click on the Add button. 
    • Make any corrections by rerecording your Greeting/Message
    • Click on the Add button

Step 4: Sign out of the Bates Zoom Communications Hub

  • Click on your Profile Icon (located at the top right of the window)
  • Move your mouse below your name in the blank spot
  • Click the Sign Out button

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