Bates College uses the Palo Alto Global Protect VPN to create a secure and private connection between your device (like your computer or phone) and the Internet. When you use a VPN, your data travels through an encrypted tunnel, keeping it safe from anyone who might want to snoop on it, like hackers or your Internet service provider. So, in short, a VPN protects your privacy and security while you're browsing the Internet.
Note: When installing the Palo Alto Global Protect VPN, you must do so on campus so your computer can connect to the Bates Network.
Note: These instructions are for computers using the MacOS.
Step 1: Locate Self Service
- Open a Finder Window.
- Locate the Applications Folder.
- Locate the Self-Service Application inside the Applications Folder.
- Click on the Self-Service application to launch it.
Step 2: Locate Global Protect
- Locate and click on the Global Protect icon.
Step 3: Install Global Protect
- Click on the Install button to install Global Protect.
- The Palo Alto Global Protect VPN will begin a silent installation, and you will see no prompts.
- Once the Install icon disappears, the installation is completed.
Step 4: Launch and Test Palo Alto Global Protect
- Restart your computer.
- While on campus, take the opportunity to test Global Protect.
- You will find the Global Protect application (a Globe) in the Menu Bar.
- Click on the Globe icon and then click on Connect
- After clicking Connect, you will be prompted to provide your Bates username.
- Click on Go.
- Type in your Bates password.
- Click on Go.
Note: If the installation of the Global Protect fails or your test is unsuccessful, please contact the IT Service Desk for assistance.