First-Year Resources - Getting Started Guide

As a First-Year Student at Bates, all the information you need to know about Technology@Bates is available on the Bates College IT Service Desk website. This webpage provides a list of common items you need to know to get you started!

Finding and Contacting the IT Service Desk

The Bates College IT Service Desk is located on the Main Level of the George and Helen Ladd Library (Ladd). Once you enter the building, look for the directional signs for the IT Service Desk.

Email: helpdesk@bates.edu

Phone: (207) 786-8222 - If you receive our voicemail, please clearly leave your full name, Bates Network Username, a return phone number, and a brief description of the issue you are encountering. 

Welcome to Bates from the IT Service Desk Team!!!

Passwords:

• Forgot your Bates Network Password
• Change your Bates Network Password
• What do I do if my Bates Network Password has been Compromised, Guessed, or Shared with Another Individual? 
  • Please follow the steps above to Change your Bates Network Password.

Hardware Requirements:

• General Information on the Minimal Personal Computer Requirements

Connecting to WiFi & Registering Devices:

• Connect to Bates WiFi (Bates Secure), available for Students, Faculty, and Staff
• Connect to Bates WiFi (Bates Open), available for Guests, Family, Friends, Vendors
• Connect your Gaming Console, Apple TV, or Smart Device to Bates WiFi

Printing (PaperCat):

• Where do I Find the PaperCat Printers?
• How do I install the PaperCat Printers on my Mac Computer?
  • How do I print to the PaperCat Printers from my Mac computer?*
• How do I install the PaperCat Printers on my Windows Computer?
  • How do I print to the PaperCat Printers from my Microsoft Windows Computer?*
• How do I print to the PaperCat Printers from my iOS Device (iPhone/iPad)?*
• How do I release my document from a PaperCat Printer?

Software:

• Software available to Faculty, Staff, and Students for Free or at an Educational Discount?