Google Chrome (Microsoft Windows/macOS)
Step 1:
Launch Google Chrome.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=88b65dc4-fe1e-4a7b-88af-abcc0dfec8cd.png)
Step 2:
At the top-right of the Google Chrome browser window, click on the More button (represented by three vertical dots).
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=705532e5-a951-4146-b2c9-7bddee2b72fc.png)
Step 3:
From the More drop-down menu, click on More Tools.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=ad456315-94f7-4512-95a2-6484b29ddf64.png)
Step 4:
From the submenu, click on Clear Browsing Data...
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=1a23530a-18a7-4ff6-9a5f-d017629983c0.png)
Step 5:
From the Clear browsing data window
- Click on the Time range drop-down menu (located at the top of the window)
- Select All time
- Place a checkmark in the checkbox located next to Cached images and files
- Place a checkmark in the checkbox located next to Browsing history
- Place a checkmark in the checkbox located next to Cookies and other site data
- Click on the Clear data button
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=d81137f0-1b97-4d8b-abc4-d72d6d043998.png)
Mozilla Firefox (Microsoft Windows/macOS)
Step 1:
Launch Mozilla Firefox.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=0c3e3a53-d75f-4464-aa73-7b6d74f35ccf.png)
Step 2:
At the top-right of the Mozilla Firefox browser window, click on the Settings menu.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=1ca55ad0-51f5-4eab-a4fc-40c77b31536d.png)
Step 3:
Click on History from the drop-down menu.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=485eea37-6af7-4af2-9c20-8b4585111dc8.png)
Step 4:
Click on the Clear recent history... option.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=6f914758-f09e-478d-b4e4-73c7f2f3f353.png)
Step 5:
In the Clear All History section:
- Click on the Time range to clear: drop-down menu and select Everything.
- Place a checkmark in the checkbox located next to Browsing & download history.
- Place a checkmark in the checkbox located next to Cache.
- Click on the OK button.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=7d9ec2d8-c19e-474f-9ce6-67a6bdccde39.png)
Microsoft Internet Explorer (Microsoft Windows)
Step 1:
Launch Microsoft Internet Explorer.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=8da25819-7c1c-4973-b846-de5eb1b78d4f.png)
Step 2:
At the top-right of the Microsoft Internet Explorer browser window, click on the Settings gear.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=ba0fded7-b730-4a35-a6ca-261f7928df5b.png)
Step 3:
From the drop-down menu, click on Safety
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=dd666e42-fa29-4e2d-aae8-056c1c4e2af2.png)
Step 4:
From the submenu, click on Delete browsing history...
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=ef1d8402-3e0c-48ba-a8df-d810bf4af4f8.png)
Step 5:
From the Delete Browsing History window, place a checkmark in the checkbox next to Temporary Internet files and website files.
Click on the Delete button.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=815b9661-3896-46b3-a01b-e3bd223e703f.png)
Safari (macOS)
Step 1:
Launch Safari for the Mac.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=ba3d3b6a-2097-46d8-9619-3cbe26456b1b.png)
Step 2:
Click on History from the Safari menu.
From the drop-down menu, click on Clear History...
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=dba3737b-b89d-40ef-93a4-a288e57497cc.png)
Step 3:
From the Clear drop-down menu, click on all history.
Click on the Clear History button.
![](https://bates.teamdynamix.com/TDPortal/Images/Viewer?fileName=2641a269-aff7-4544-b3f3-27ec172b52c1.png)