Note: These instructions are for using a Mobile Device.
A Zoom Call Queue allows incoming calls to be routed to a designated group of individuals. As an individual who has access to a call queue, they will be part of a team that shares the responsibility for answering incoming calls. When someone calls a phone number associated with a call queue, the call queue automatically routes the call to available group members. If you're logged into the queue, you might be the next person to receive the call! While you may not be able to manage the queue settings, you can sign in or out of queues at any time.
Click on the thumbnail image below to view the How to Sign In or Sign Out of a Zoom Call Queue from your Mobile Device Tutorial (2M, 01S) video.
For the best viewing experience, we recommend viewing the video in full-screen mode.
Step 1:
- Launch the Zoom Workplace Mobile App.
- If you do not have the Zoom Workplace Mobile App, you may download it from the Google Play Store (Android) or from the Apple App Store (iPhone).
Step 2:
- Tap on the More button located at the bottom-right corner of the screen.
Step 3:
- From the More section, tap on the Phone option.
Step 4:
- From the Phone section, tap on the Receive queue calls option from the RECEIVE SHARED CALLS section.
- >More >Phone >Receive queue calls
Step 5:
- You may sign in or sign out of a call queue at any time by tapping on the switch next to the call queue name. You may also turn on or off your call queue access by tapping on the Receive queue calls master switch.
- >More >Phone >Receive queue calls >Sign In/Out Call Queue
And that's it! By following these five simple steps, you can easily sign in to or out of a Zoom Call Queue whenever needed. Managing your availability within the queue is straightforward, giving you full control over when you're ready to take calls and when you'd like to step away.