Popular Services

Ask for support

For fastest and most efficient service, use the categories above to find the request type that best fits your need. However, you can also use this link if you have a question that is not covered by the categories above, or, you are not sure which one it fits in.

New Employee

Request equipment and access for new employees

Network Incident/Issues

Hampton Inn Network Request

For use by the students who live in the Hampton Inn.

Delegated Account

Request a new delegated account or access to a current account.

Port Activation - Student Residence

Software Support

Support for college owned and ILS supported software.

Report a Problem

For fastest and most efficient service, use the categories above to find the request type that best fits your need. However, you can also use this link if you have a question that is not covered by the categories above, or, you are not sure which one it fits in.

Microsoft Office - Personal Use

This service allows you to request Microsoft Office for personal use.

Printer Problem

Report a problem with a campus printer

Account or Password Issues

Use this service to report issues with accounts access, or problems with password (other than forgotten or lost password). This service can also be used to request an account be activated or de-activated.

Account Activation/Deactivation

Ask for an account to be enabled/disabled.

Shared Drive Access

Request access to a shared network drive.

Personal Device Support

IT provides very limited services for personally owned devices. IT will not repair hardware on a personal device or install new operating systems. It is highly recommended that personal devices be serviced by the company they were purchased from. We will help install college printers, get devices on the college network and advise on how to install college licensed software, if it can be installed on a personal device.

Hardware and/or Peripherals Request

ILS is the central point for purchasing all hardware for the College. ILS provides employees with a laptop, monitor, keyboard, mouse and docking station. Requests for extra equipment will be paid for by departmental or grant funds.

Hardware Problem

Support for hardware problems with computers.

Hardware Add/Move/Change

Use this service to request that computers, monitors or other technology equipment gets moved.

Zoom Support

Ask questions about how to use zoom, or how to access Zoom advanced features.

URL Exception for Firewall

Our firewall blocks websites that have been reported as malicious. If you think a website is being erroneously blocked, you can ask for an exception using this form.

Administrative Application Support

Class Capture/Recording Questions and Support

Loaner Computer

It loans computers to faculty and staff when they are working on repairing that person's college issued computer. In special circumstances loaners can be made available for other purposes, and to students.

AP Problem

Use this form to report any issues with wireless access points.

Phone or Voicemail Programming

Clear Pass Issues